In the wireless market today, many enterprises are fooled by a large discount offered by the wireless mobile providers. The discount is only one component of a successful mobility strategy. The other components that contribute to a forward looking strategy developed by the TAG experts are revealed in a comprehensive mobility engagement.
As enterprises search for cost containment and reduction one prime area of concentration is fixing the variable financial liability of wireless communications. Mobility was first brought to our clients to provide a conduit for 24 hour access. Mobility has grown to replace desktop landlines, stream video, connect to field deployed employees and provide instantaneous communication between people normally sitting next to one another in a very expensive office.
The frustration our clients are experiencing is not new. Understanding how your employees are using their mobile devices is key to a successful relationship. TAG understands how to leverage Corporate and Employee liable usage to create a financially sound and affordable solution. Our clients rely on TAG to build a program that fits the needs of the organization while reducing their monthly spend on all related components.
The uninformed subsidize our clients every month. Poor understanding of market rates and usage trends are contributing factors to an area of expense which for too long has operated under the radar. Sure the account teams try to help, but what we encounter is that they don’t help enough.
TAG takes your subscribers and their usage patterns into consideration when negotiating with the vendors. It is important to understand your baseline, where you are now and have the control through leverage to get where you should be.
The most obvious obstacles of mobility effectiveness are:
- Fear, Uncertainty and Doubt to Migrate to a new carrier
- Mitigation of Migration Costs
- Non-coterminous Nature of Wireless Contracts
- Ineffectiveness of Wireless Policy
- Effective pooling of minutes and data
- Asset Management or Lack thereof
- Individual contracts vs. corporate contracts
- Cost and disruption from change
- Risk and security of intellectual property
- Compliance with federal regulations
When it comes down to it, the acceptable use policies a company is willing to enforce with regard to these considerations determines a company's wireless strategy and begins the process to take control of this part of the business.
Enterprise clients today are mostly dissatisfied with their wireless carriers displaying a lack of human customer care and a lack of interest in the service and geographic needs inherent to their business. No carrier seems capable to develop a solution to meet these service and geographic requirements thus far unless driven by a third party to meet client expectations.
The lack of stewardship and the complexities of mobile devices contributed to the growth of a new industry outsourcing mobile help desk, order fulfillment and asset management. Our clients have struggled to get the domestic mobility under control and now enter a new more complex environment of global management. TAG is one of very few with the ability to manage international monthly usage for US based multi-national corporations.
Corporate America's telecom teams have done a lot of homework on this, including submitting limited RFPs to selected vendors. The challenge is that the incumbent has time on their side to sell you their products and services. Our clients do not have weeks, months or budgets to outlast the vendor negotiation strategies. TAG does have the time and the knowledge of “next steps”. What are “next steps”? Next steps are part of the carrier strategy when the vendor leaves the table and goes to the back room to decide what you are really ready to accept. Some people call this the counter-offer. TAG calls it a delay tactic. That period of time, the next steps, puts pressure only on you to make a decision. We know what they are talking about because we have all been in that room prior to joining TAG.
TAG believes in focusing on
network wireless strategy discussions with its
clients to determine the most appropriate engagement
process to use. Direct negotiation with incumbent executives,
benchmarking, RFIs, modified
RFPs and full RFPs are some of the tactics utilized
to achieve a client's strategic objectives. TAG has
the process, resources and tools to help companies
cope with the wireless market today. Give us a call;
we can make a difference for you.
